The challenge
50,000+ support tickets a month for a team of 12. Customers waited four hours on average for a first reply.
Our system · live
Support · agent
CustomerWhere is my order?
AgentArriving Thursday — tracking sent.
StatusResolved
How it runs
- Ticket arrives
- Knowledge searched
- Answer drafted
- Resolved or escalated
The system
Custom AI agents connected to the knowledge base, with sentiment-based routing and clear escalation to people for anything sensitive.
70%
Tickets resolved automatically
94%
Customer satisfaction
60%
Lower support cost
[CLIENT QUOTE — ADD WHEN APPROVED]
Built with
- LangChain
- Vector search
- Helpdesk API
Next project
Predictive Operations System
