Automation · · 2 min read
Start where the work piles up
The best first system is rarely the most exciting one. It is the workflow your team repeats every day. Here is how we find it and ship it.
Most teams know something should be automated. Fewer know what to automate first. Our answer is always the same: start where the work piles up. The copying between tools, the approvals someone chases every morning, the inbox that only one person understands.
How a project starts
With a short call about where the work piles up. If there is a fit, we audit the systems and data involved and come back with a written plan for the first system. One system, done properly, before anything else.
From process map to go-live
- Process map: we document every manual touchpoint in the current workflow.
- Architecture: we design the events, queues and error handling.
- Testing: we simulate edge cases, heavy load and API failures.
- Go-live: we switch over, with alerting and a clear fallback.
Built for the bad days
A workflow that only works when everything is up is not automation, it is a new way to fail. So queues and automatic retries are part of the design from the start, and an outage never drops data. Records stay consistent across every platform with two-way sync.
Automate the boring, repeated work first. It is where the hours are.
Your tools stay
We usually connect to the CRM, ERP, helpdesk and data sources you already use rather than asking you to replace them. The system works around your team, not the other way round.
If you know where the work piles up in your operation, tell us about it.
Written by 121Labs
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